01Information we collect

Information you provide to us. We collect information you choose to give us, including:

• Contact and inquiry information: your first and last name, email address, phone number, floor plan preference, estimated move-in date, and any message you send through our contact forms, tour scheduling tools, or by phone or email.
• Rental application information: your name, date of birth, contact details, current and past addresses, employment and income information, rental history, references, emergency contacts, government-issued identification, Social Security number or other identification numbers, information about co-applicants, occupants, vehicles, and pets, and any documents you upload to support your application.
• Resident information: lease details, payment and billing information, maintenance requests (including photos or descriptions you submit), communications with our staff, and records related to your tenancy.
• Property owner information: if you request a free management quote or rental analysis, or become a management client, we collect your name, contact information, property address and details, rental income and expense information, and banking or tax information needed to provide our services.
• Job applicant information: if you apply for a position with us, your résumé, work history, education, references, and other information you provide.

Information we obtain from third parties. With your authorization, and as permitted by law, we obtain consumer reports and other information from tenant screening providers, including credit history, eviction and rental history, and criminal background information. We may also receive information from references, employers, landlords, listing platforms, and payment processors.

Information collected automatically. When you visit the Site, we and our service providers may automatically collect your IP address, browser and device type, operating system, pages viewed, referring URLs, time spent on pages, and general location derived from your IP address. We collect this through cookies, pixels, and similar technologies (see Section 6).

02How we use your information

We use personal information to:

• Respond to your inquiries, schedule tours, and share information about available apartment homes;
• Process and evaluate rental applications, including tenant screening, in accordance with applicable fair housing and screening laws;
• Prepare, execute, and manage leases, collect rent, and process payments;
• Receive, track, and complete maintenance requests;
• Operate and support the resident portal;
• Provide property management services, quotes, rental analyses, and financial reporting to property owners;
• Communicate with you by phone, text message, and email, including updates about your inquiry, application, tenancy, or account;
• Evaluate job applicants;
• Maintain the safety and security of our properties, residents, staff, and the Site;
• Analyze and improve the Site and our services;
• Comply with legal obligations, resolve disputes, and enforce our agreements.

We do not use personal information to make housing decisions based on race, color, religion, sex, national origin, familial status, disability, or any other characteristic protected under federal, Washington State, or local fair housing laws.

03Text messages and phone communications

When you provide your phone number through our Site, you agree to receive calls and text messages from Pacific Crest Real Estate about rental housing opportunities and property inquiries, which may be sent using automated dialing or messaging systems. Consent is not a condition of renting or of receiving services. Message and data rates may apply, and message frequency varies.

You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us using the information below.

We do not sell, rent, or share your mobile phone number or text messaging consent with third parties or affiliates for their marketing purposes.

04How we share your information

We do not sell your personal information. We share personal information only as described below:

• Service providers: companies that perform services on our behalf, such as tenant screening agencies, property management and resident portal software providers, payment processors, website hosting, IT, analytics, and communication providers. They may use your information only to provide services to us.
• Property owners: we may share information about applicants and residents with the owner of the property we manage on their behalf, as needed to operate that property.
• Vendors and contractors: limited information, such as your name, unit, and contact details, may be shared with maintenance contractors to complete requests.
• Legal and safety purposes: when required by law, subpoena, or court order, or when we believe disclosure is necessary to protect the rights, property, or safety of Pacific Crest Real Estate, our residents, or others.
• Business transfers: in connection with a merger, acquisition, sale of assets, or change in management of a property, personal information may be transferred to the successor.
• With your consent: in any other circumstance where you direct or permit us to share information.

05Tenant screening

If you apply to rent, we may obtain a consumer report from a tenant screening company. Consistent with the federal Fair Credit Reporting Act and Washington's Residential Landlord-Tenant Act (RCW 59.18), we will tell you in writing the types of information we will access, the criteria we use to evaluate applications, and the name and address of the screening company. If we take adverse action based on information in a screening report, we will notify you in writing and explain your right to obtain a free copy of the report and dispute its accuracy. Screening criteria are applied in compliance with applicable local ordinances, including those of the City of Seattle, where they apply.

06Cookies and tracking technologies

We use cookies and similar technologies to operate the Site, remember your preferences, understand how visitors use the Site, and improve our content. We may use third-party tools such as [Google Analytics / Meta Pixel / other tools installed on the Site], which may collect information about your activity on our Site and other websites.

You can control cookies through your browser settings. Blocking some cookies may affect how the Site works. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. Our Site does not currently respond to "Do Not Track" browser signals.

07Third-party links and services

The Site contains links to third-party websites and services, including our social media pages (Instagram, Facebook, and LinkedIn), our affiliated investment sales site, online application and payment platforms, and U.S. Department of Housing and Urban Development resources. Those sites have their own privacy policies, and we are not responsible for their content or practices.

08Data security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including secure payment processing and access controls for sensitive application data. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. If a security breach affects your personal information, we will notify you as required by Washington law (RCW 19.255.010) and other applicable laws.

09Data retention

We keep personal information for as long as needed for the purposes described in this Privacy Policy, including to meet legal, accounting, tax, and fair housing recordkeeping requirements. Rental application and screening records are retained for the periods required or permitted by law. When information is no longer needed, we delete or securely destroy it.

10Your choices and rights

You may:

• Request access to, correction of, or deletion of your personal information, subject to legal and contractual limits (for example, we must keep certain lease and payment records);
• Opt out of marketing emails by clicking "unsubscribe" in any marketing email;
• Opt out of text messages by replying STOP;
• Update your resident account information through the resident portal.

Depending on where you live, you may have additional rights under your state's privacy laws. To make a request, contact us using the information in Section 13. We will verify your identity before responding and will not discriminate against you for exercising your rights.

11Children's privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Rental applications must be submitted by adults. If you believe a child has given us personal information, please contact us and we will delete it.

12Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be posted prominently on the Site. Your continued use of the Site after changes are posted means you accept the updated policy.